Privacy Policy

Hicotech Vietnam Co., Ltd is committed to fully protecting customers' privacy and personal information when using our products and services. Our privacy policy is designed to ensure that all personal data is collected and processed securely and transparently.

1. Purpose of Collecting Personal Information

Hicotech collects customers' personal information solely for the following purposes:

• Providing the best products and services to customers.
• Supporting post-sale customer care and handling complaints.
• Sending information about promotions, offers, and important announcements.
• Enhancing service quality and improving the customer experience.

2. Scope of Information Collection

The personal information collected includes but is not limited to:

• Name, address, phone number, email.
• Delivery details and purchase invoices.
• Other information provided by the customer for specific services.

3. Commitment to Information Security

• Customers' personal information is stored securely and used only within the authorized scope.
• Hicotech does not sell, exchange, or share customers' personal information with third parties without the customer’s consent, except as required by law.
• Our information storage systems utilize strict technical and security measures to prevent loss, leakage, or unauthorized access.

4. Information Retention Period

Personal information will be retained for as long as necessary to fulfill the collection purposes or as required by law.

5. Customer Rights Regarding Personal Information

Customers have the right to:

• Request corrections or additions to their personal information if errors are found.
• Request the deletion of personal information when it is no longer needed for its intended use.
• Opt out of receiving promotional information or withdraw previously provided consent.

6. Contact Information

For any inquiries regarding the privacy policy, customers can contact Hicotech via:

• Hotline: [Hicotech’s phone number]
• Email: [Hicotech’s support email]

Hicotech's privacy policy underscores our firm commitment to protecting customers’ rights and personal data, ensuring absolute peace of mind during the use of our products and services.