Return policy

Hicotech Vietnam Co., Ltd is committed to providing the best shopping experience through a clear and transparent exchange policy for Humiseal products. To ensure customer rights, Hicotech accepts product exchanges within 7 days of purchase, provided that the product is unused, with intact seals and packaging, and accompanied by a valid purchase invoice.

Conditions for Product Exchange

• Products must remain in their original condition: intact seals, packaging, and no signs of use.
• A valid purchase invoice must be provided.
• Exchanges are accepted within 7 days the date of purchase.

In Case of Manufacturer Defects

• If the product has a technical defect caused by the manufacturer, customers are entitled to a free exchange.
• Hicotech’s technical team will inspect and confirm the product's condition before proceeding with the exchange. This ensures customers receive high-quality products and prevents potential misunderstandings.

Shipping Costs

• Hicotech will support partial or full shipping costs depending on the specific case.
• For products that do not meet the exchange conditions, the company will clearly explain the reasons to the customer.

Commitment to Customer Satisfaction

Hicotech's exchange policy reflects professionalism and a long-term commitment to customer satisfaction. Choosing Humiseal products means choosing reliability and peace of mind with Hicotech.