Warranty policy

Hicotech Vietnam Co., Ltd is committed to delivering the highest level of customer satisfaction through a clear and transparent warranty policy for Humiseal products. The details are as follows:

Warranty Period

• Humiseal products are warranted according to the manufacturer’s specified period, typically ranging 6 to 12 months, depending on the product type.
• The warranty period begins on the date of purchase, as indicated on a valid purchase invoice.

Warranty Conditions

• The product must be within the warranty period.
• The issue must be a technical defect or a manufacturing fault.
• Customers must provide all required documentation, including a valid purchase invoice and warranty card (if applicable).

Cases Not Covered by Warranty

• Damage caused by misuse or failure to follow the manufacturer's instructions.
• Damage resulting external factors such as severe impacts, fire, explosions, or contact with unauthorized chemicals.
• Products that have been disassembled or repaired by unauthorized third parties.

Warranty Procedure

1. Customers contact Hicotech via hotline or support email to report the product issue.
2. Hicotech’s technical team will inspect and verify the product's defect within 3–5 business days.
3. If the product meets the warranty conditions, the company will proceed with free repair or replacement.

Warranty Costs

• Hicotech covers all warranty costs for cases involving manufacturing defects.
• For products that do not qualify for warranty, Hicotech offers repair services at preferential rates.

Hicotech's warranty policy is designed to maximize customer benefits, demonstrating the company’s responsibility and dedication throughout the product usage journey.